Many cruise lines offer transportation from the airport to the pier for their guests. The cost for this service varies, and in most cases, may be paid in advance. Reservations for this service are typically accepted up until approximately 3 weeks prior to your departure, and you may often choose a one way or round trip service. The cruise line will need to know your flight itinerary at the time of purchase so that they may coordinate the transfer service. If purchasing the transfers in advance is not an option, you may typically purchase them at the airport on the day of the cruise's departure. To do this, proceed to the baggage claim area and see the cruise line's representative to inquire about being added to their transfer manifest. Guests who do not purchase the transfer service through the cruise line are responsible for their own transportation to and from the pier.
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All passenger staterooms are located above sea level
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Your e-invoice will advise when your final payment is due. Please keep in mind that it is ultimately the passenger's responsibility to ensure that their reservation is paid in full by the due date. In all cases, the cruise lines and tour operators reserve the right to cancel any reservation that has not been paid in full by the specified date.
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You may customize your flight schedule with the cruise line by asking for an Air Deviation if you choose to fly a few days prior to or after your return. There is a non-refundable fee to do this, in addition to any increased airfare cost. Traveling the day before sailing benefits you since it will provide you with extra time to make it to the cruise if you experience flight delays or inclement weather.
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The port charges include taxes and fees assessed by governmental and other agencies, costs incident to entering and leaving ports such as pilotage, costs incurred while in port such as stevedoring, waste removal, and payroll for port-related functions. Taxes associated with flights, if you have purchased any, would also be included.
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All rates are based on the present occupancy and availability. While in most cases, it is possible to add an extra person, providing the room permits this, your present rate will not be protected and could possibly change. The person you are adding could pay a different rate as well, and there may be change fees involved. In addition, in some cases, changes will not be permitted particularly in the case of cruises where they sometimes reach their maximum passenger capacity.
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Cruise Lines and resorts base their rates on double occupancy. Therefore, when traveling alone, you will be charged a supplemental fee. Please note that this fee only applies to the room rate. Taxes and airfare costs do not increase for this reason.
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We recommend protecting your vacation investment by purchasing travel insurance. While you may think there’s nothing that could prevent you from departing on your dream vacation, the reality is that life is simply unpredictable. Travel protection provides coverage if you have to cancel due to injury, sickness, or death to you, a traveling companion or family member. However, it does not cover unstable, pre-existing conditions. It will also cover you if you have a medical emergency during your trip, or if your baggage is lost or damaged, among other things.
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This guarantees you to have at least the category that you have purchased, with the possibility of an upgrade. If you have chosen this option, you will not receive an exact stateroom number at the time of booking. Typically, the stateroom assignment is made at the pier. However, you may occasionally find out a couple of weeks in advance.
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You may apply for a passport at your local post office. Many cities also have local passport offices. For further information regarding obtaining a passport, please consult: http://travel.state.gov/passport/passport_1738.html. Please keep in mind that you will need to allow a minimum of 6-8 weeks for your passport to be processed.
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The following guidelines are suggested by the cruise lines: Stateroom attendant - $3.50 per person, per day. Head Waiter - $3.50 per person, per day. Assistant waiters - $1.75 per person, per day. Gratuities for the Headwaiter/Maitre D and other service personnel are at your discretion. For your convenience onboard the ship, a 15% gratuity is automatically included on all beverage tabs. In some cases, the cruise line will automatically add the recommended gratuities to your onboard account. The recommended gratuity is $10.00 per adult per day, $5.00 per child (3-12 years old) and $0.00 for children under 3 years old. If you would prefer to offer gratuities to each staff member personally, you may remove the gratuities from your onboard account by visiting the pursers desk.
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Depending on whether or not you can obtain a copy of your marriage certificate prior to departure, you may do one of two things: You may reserve your vacation in your maiden name and carry Proof of Citizenship that reflects your maiden name, OR you may reserve your vacation in your married name and carry Proof of Citizenship that reflects your married name. Please note that if you carry several types of identification reflecting your married and maiden names, it is suggested that you also carry a copy of your marriage certificate to document your name change.
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Both the cruise line and airline will work to assist in getting you to the ship. In the event of minor scheduling delays or flight cancellations, speak to the airline first, to find out when you will be able to depart. Then, contact our Customer Service Department, who will alert the cruise line to your situation. If your delay is only minor, we may be able to have the transfer shuttle meet you as planned. For major delays and flight cancellations, the resolutions are determined on a case-by-case basis. In some instances, the airline will fly you to the next port of call. In other instances, the airline may provide hotel accommodations or other options. If you purchased airfare independently of the cruise line, you will need to work directly with the airline. In either case, we recommend advising the airline that you are on your way to meet a cruise ship. The airline may then prioritize you above other passengers. Please consider the purchase of travel insurance, as there may be times when the airline and cruise line cannot help you, but the insurance can.
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Passports are presently required for air travel to or from Europe, Canada, Mexico, Central and South America, the Caribbean, The Bahamas and Bermuda. Soon the U.S. Government will require all Cruise passengers (including U.S. citizens) to be in possession of a valid passport when traveling on any cruise. Foreign nationals should contact their respective governments to obtain further details. This requirement may become effective as early as Summer 2008. We strongly recommend that all guests travel with a valid passport during their cruise. This will enable guests to fly from the U.S. to meet their ship at the first port should they miss their scheduled embarkation; and allow guests that must debark the ship before their cruise ends to fly back to the U.S. without significant delays and complications.
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Deposit requirements will vary, based upon your proximity to travel, cost of the trip and the cruise line it is booked through. Final payment requirements also vary depending on the package selected. Due dates range anywhere from 60 days prior to departure to 150 days prior. For additional information for cruise line general deposit/final payment and cancellation policies please click here.
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An air/sea package is when you purchase your airline arrangements through the cruise line, in conjunction with your cruise reservation. A cruise line's air/sea package works very well for most passengers. Booking airfare with your cruise package provides two important advantages: 1. In the event of a flight delay or cancellation, the airline is responsible for your transportation to the next port of call. 2. Your airfare cost typically includes roundtrip transfers from the airport to/from the ship (except for all Princess cruises and select Holland America cruises).
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Cruise lines generally assign flights approximately 21 days prior to departure. Only then will you know your airline and flight schedule. You may request to customize your flights for an additional fee, plus any additional airfare costs. Without doing so, we are unable to guarantee seat assignments, non-stop flights, specific flight times, or a specific airline. In addition, we are unable to guarantee the same flight schedule if more than one cabin is booked and are traveling together. If these are important to you, we recommend customizing your flights. In some cases, custom flight itineraries may not be an option.
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If you must cancel your reserved cruise, please e-mail us at reservations@cruisestoclick.com. Cancellation policies vary by cruise lines, and they typically increase incrementally as the travel date approaches. For additional information on a respective cruiseline cancellation policies, please click here It is the sole responsibility of the passenger to be familiar with the penalties assessed for cancellation. In addition to any fees assessed by the cruise line a $50 administrative fee for all cancellations will apply. To protect yourself from penalties for canceling due to medical reasons, we encourage you to purchase a Travel Protection plan. Detailed information on coverages and premiums are available here.
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If you have elected to purchase your flights through the cruise line, you may select specific flights by purchasing an Air Deviation. An Air Deviation, also referred to as customizing your flights, allows you to request specific dates, times, airlines, air cities, or nonstop flights. The cruise lines charge $35-$75 per person, plus any additional airfare costs to make this request. The benefit of an Air Deviation is that it confirms you on a preferred flight schedule. Without an air deviation, we are unable to guarantee specific flight times, schedules, or nonstop flights. In addition, if people from two or more staterooms are traveling together, we are unable to guarantee that they will all share the same flight schedule unless an Air Deviation is requested. Also, without an Air Deviation, you will not know your flight schedule until approximately 21-30 days prior to your departure. If you are purchasing your flights independently of the cruise, you must arrange for a flight that will permit you ample time to board the ship at least one hour prior to the ships departure time. Additionally, due to the disembarkation process, you will require several hours between the time the cruise ship returnsat the completion of the cruise to the time you must be at the airport prior to your return flight You should also factor in typical delays with airline travel when selecting flights.
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We highly recommend that you contact the airline prior to departure to reconfirm your flights.
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Most cruise lines will allow travel up to 24 weeks of pregnancy; however, each cruise line does set its own policy and they do reserve the right to deny boarding to any passenger who is further along than their policy stipulates. In some instances, a cruise line may require medical documentation indicating fitness to travel.
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If you'd like to celebrate an anniversary, honeymoon or birthday on the ship, we can have your reservation noted in advance or you can let the maitre d' know once you are on board. Many cruise lines no longer observe these occasions free of charge, so it is best to inquire at the time you finalize your reservation. Most cruise lines also offer honeymoon and anniversary packages at an additional cost.
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In most cases, your cruise will include your stateroom, meals in the buffet restaurants and main dining room, entertainment, 24-hour room service, and drinks such as milk, juice, non-specialty coffee, and tea
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Discretionary items, such as specialty restaurants, shore excursions, alcoholic beverages, carbonated soft drinks, photographs, gratuities, medical treatment, casino expenditures, spa treatments, shop purchases.
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Cruise lines attempt to follow published schedules as closely as possible, yet this is not always feasible. Regrettably, any cruise line reserves the right to change a scheduled itinerary without prior notice. Situations which may call for an itinerary change are strikes, lockouts, weather, riots, and mechanical difficulties, to name a few. Cruise lines are not held legally liable for any loss to guests by cancellation, advancement, deviation, substitution, or postponement. If an itinerary change is necessary, cruise lines may substitute another ship or port of call, and they will always attempt to keep passengers informed of changes.
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SBC is a credit that is posted to your account upon embarkation. It's yours to spend at the spa, in the boutiques, or almost anywhere onboard
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Shore excursions are optional off-shore activities that are offered through the cruise line for an additional fee. They often include transportation to the activity itself, a guide or guides familiar with the area or the particular activity, and sometimes a meal or drinks. Shore excursions can sometimes be reserved in advance of sailing, and they may also be purchased independently of the cruise line if you prefer.
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Unlike traditional dining arrangements where you receive either the early or late seating and are assigned to a particular table for the duration of the cruise, with freestyle dining there are no fixed seating times, assigned tables, or set dining companions. You can dine when, where, and with whom you like. Because you will not have the same wait staff each night, gratuities are usually automatically charged to your shipboard account, to be distributed to the appropriate crew members. Although the concept of freestyle dining allows for a less formal atmosphere, many people still enjoy getting dressed up for the formal nights, even on a freestyle cruise. Many of the newer "freestyle ships" also offer specialty restaurants, which require reservations and for which an additional fee is charged.
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Yes! You can go to the My Account section on our website at any time to review your reservation and to make your final payment.
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Usually. Because cruise lines base their rates on the number of passengers in a stateroom rather than on the age of the passenger, infants are usually charged the full cruise fare. There are a few cruise lines that may only charge port taxes and government fees for infants under a certain age, however this is not the norm throughout the cruise industry.
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No. Generally, cruise lines will charge a set rate for the first and second person in a stateroom, with a discounted amount for the third, fourth, and/or fifth person in a stateroom. This applies to the cruise fare only, as all passengers are charged the same rate for port taxes and government fees.
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On most cruises, there are three types of evening attire: Casual, Smart-Casual or Business-Casual, and Formal. Casual attire would be dresses or slacks and blouses for women, sport shirts and trousers for men; Smart- or Business-Casual would be dresses or pantsuits for women, jackets for men; and Formal would be long or short cocktail dresses, dark suits or tuxedos for men
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The cruise lines require all guests with special medical needs to submit this information to them prior to travel. This is to ensure that they have the necessary information to give you the proper care in the event of an emergency. Passengers who carry syringes for medical use must also carry a letter from their physicians indicating this.
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